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IBSU-IT0409-2023-2 Customer Service Management
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Assessment 1-Quiz 1 (5%)
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Assessment 2-Assignment 1 (10%)
Assessment 3-Quiz 2 (5%)
Assessment 4 (Assignment 2)-Tasks and Rubrics
Assessment 4-Assignment 2 (30%)
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Topic 1 - Introduction to Customer Service
Introduction to Customer Service
Topic 2 - Customer Service: Communication Skills
Customer Service: Communication Skills
Topic 3 - Customer Analysis: Knowing Your Customer
Customer Analysis: Knowing Your Customer
Topic 4 - Calming Upset Customers
Calming Upset Customers
Topic 5 - Telephone Customer Service
Telephone Customer Service
Topic 6 - Internet Customer Skills
Internet Customer Skills
Topic 7 – Time Management Strategies
Time Management Strategies
Topic 8 - Stress Management Strategies
Stress Management Strategies
Topic 9 - Managing the Customer Lifecycle
Managing the Customer Lifecycle
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IBSU-IT0409-2023-2
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Course info
Home
Courses
2023
IBSU
School of Information Technology
IBSU Information Technology S2
IBSU-IT0409-2023-2
Summary
IBSU-IT0409-2023-2 Customer Service Management
Lecturer:
Lemuel Nalugon
Skill Level
:
Beginner