IBSU-IT0409-2023-2

Course Overview

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Last Updated On 31 May 2023

8 Students Enrolled
4 Downloadable Resources

Course Content

Start Date: 1/06/23
Category: IBSU Information Technology S2

General

Announcements
Unit Information Guide

Assessments

Assessment 1-Quiz 1 (5%)
Assessment 2 (Assignment 1) Article
Assessment 2 (Assignment 1)-Tasks and Rubrics
Assessment 2-Assignment 1 (10%)
Assessment 3-Quiz 2 (5%)
Assessment 4 (Assignment 2)-Tasks and Rubrics
Assessment 4-Assignment 2 (30%)
Final Examination
Request for Special Consideration

Topic 1 - Introduction to Customer Service

Learning Objectives:
At the end of the discussions, the students are e...
Learning Content:
Introduction to Customer Service
Readings:
Tutorialspoint (n.d.). Customer service: Introduct...
Reminder:
1. Assessment 1: Quiz 1 (5%) will be conduct...

Topic 2 - Customer Service: Communication Skills

Learning Objectives: (copy)
At the end of the discussions, the students are ex...
Learning Content: (copy)
Customer Service: Communication Skills
Reminder: (copy)
1. Assessment 1: Quiz 1 (5%) will be conduct... (copy)

Topic 3 - Customer Analysis: Knowing Your Customer

Learning Objectives: (copy) (copy)
At the end of the discussions, the students are ex...
Learning Content: (copy) (copy)
Customer Analysis: Knowing Your Customer
Reminders:
1. Assessment 1: Quiz 1 (5%) will be conduct...

Topic 4 - Calming Upset Customers

Learning Objectives: (copy) (copy) (copy)
At the end of the discussions, the students are ex...
Learning Content: (copy) (copy) (copy)
Calming Upset Customers
Reminders: (copy)
1. Assessment 1: Quiz 1 (5%) will be conduct... (copy)

Topic 5 - Telephone Customer Service

Learning Objectives: (copy) (copy) (copy) (copy)
At the end of the discussions, the students are e...
Learning Content: (copy) (copy) (copy) (copy)
Telephone Customer Service
Reminder:
1. Assessment 2-Assignment 1 (10%) is due on 4th A...

Topic 6 - Internet Customer Skills

Learning Objectives: (copy) (copy) (copy) (copy) (copy)
At the end of the discussions, the students are ex...
Learning Content: (copy) (copy) (copy) (copy) (copy)
Internet Customer Skills
Reminder: (copy)
1. Assessment 2-Assignment 1 (10%) is due on 4th A... (copy)

Topic 7 – Time Management Strategies

Learning Objectives: (copy) (copy) (copy) (copy) (copy) (copy)
At the end of the discussions, the students are ex...
Learning Content: (copy) (copy) (copy) (copy) (copy) (copy)
Time Management Strategies
Reminder: (copy) (copy)
1. Assessment 1: Quiz 2 (5%) will be conduct...

Topic 8 - Stress Management Strategies

Learning Objectives: (copy) (copy) (copy) (copy) (copy) (copy) (copy)
At the end of the discussions, the students are ex...
Learning Content: (copy) (copy) (copy) (copy) (copy) (copy) (copy)
Stress Management Strategies
Reminder: (copy) (copy) (copy)
1. Assessment 4-Assignment 2 (30%) is due on 15th ...

Topic 9 - Managing the Customer Lifecycle

Learning Objectives: (copy) (copy) (copy) (copy) (copy) (copy) (copy) (copy)
At the end of the discussions, the students are ex...
Learning Content: (copy) (copy) (copy) (copy) (copy) (copy) (copy) (copy)
Managing the Customer Lifecycle
Reminder: (copy) (copy) (copy) (copy)
1. Assessment 4-Assignment 2 (30%) is due on 15th ... (copy)

Enrolment options

IBSU-IT0409-2023-2 Customer Service Management

Lecturer: Lemuel Nalugon

Skill Level: Beginner

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Last Updated On 31 May 2023

8 Students Enrolled
4 Downloadable Resources

Course Features

Lectures11
Quizzes3
Start Date1 Jun 2023
Skill level Beginner
Language English
Assessments Yes

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