Course Content
- Start Date: 1/06/23
- Category: IBSU Information Technology S2
- Announcements
- Unit Information Guide
- Assessment 1-Quiz 1 (5%)
- Assessment 2 (Assignment 1) Article
- Assessment 2 (Assignment 1)-Tasks and Rubrics
- Assessment 2-Assignment 1 (10%)
- Assessment 3-Quiz 2 (5%)
- Assessment 4 (Assignment 2)-Tasks and Rubrics
- Assessment 4-Assignment 2 (30%)
- Final Examination
- Request for Special Consideration
- Learning Objectives:
- At the end of the discussions, the students are e...
- Learning Content:
- Introduction to Customer Service
- Readings:
- Tutorialspoint (n.d.). Customer service: Introduct...
- Reminder:
- 1. Assessment 1: Quiz 1 (5%) will be conduct...
- Learning Objectives: (copy)
- At the end of the discussions, the students are ex...
- Learning Content: (copy)
- Customer Service: Communication Skills
- Reminder: (copy)
- 1. Assessment 1: Quiz 1 (5%) will be conduct... (copy)
- Learning Objectives: (copy) (copy)
- At the end of the discussions, the students are ex...
- Learning Content: (copy) (copy)
- Customer Analysis: Knowing Your Customer
- Reminders:
- 1. Assessment 1: Quiz 1 (5%) will be conduct...
- Learning Objectives: (copy) (copy) (copy)
- At the end of the discussions, the students are ex...
- Learning Content: (copy) (copy) (copy)
- Calming Upset Customers
- Reminders: (copy)
- 1. Assessment 1: Quiz 1 (5%) will be conduct... (copy)
- Learning Objectives: (copy) (copy) (copy) (copy)
- At the end of the discussions, the students are e...
- Learning Content: (copy) (copy) (copy) (copy)
- Telephone Customer Service
- Reminder:
- 1. Assessment 2-Assignment 1 (10%) is due on 4th A...
- Learning Objectives: (copy) (copy) (copy) (copy) (copy)
- At the end of the discussions, the students are ex...
- Learning Content: (copy) (copy) (copy) (copy) (copy)
- Internet Customer Skills
- Reminder: (copy)
- 1. Assessment 2-Assignment 1 (10%) is due on 4th A... (copy)
- Learning Objectives: (copy) (copy) (copy) (copy) (copy) (copy)
- At the end of the discussions, the students are ex...
- Learning Content: (copy) (copy) (copy) (copy) (copy) (copy)
- Time Management Strategies
- Reminder: (copy) (copy)
- 1. Assessment 1: Quiz 2 (5%) will be conduct...
- Learning Objectives: (copy) (copy) (copy) (copy) (copy) (copy) (copy)
- At the end of the discussions, the students are ex...
- Learning Content: (copy) (copy) (copy) (copy) (copy) (copy) (copy)
- Stress Management Strategies
- Reminder: (copy) (copy) (copy)
- 1. Assessment 4-Assignment 2 (30%) is due on 15th ...
- Learning Objectives: (copy) (copy) (copy) (copy) (copy) (copy) (copy) (copy)
- At the end of the discussions, the students are ex...
- Learning Content: (copy) (copy) (copy) (copy) (copy) (copy) (copy) (copy)
- Managing the Customer Lifecycle
- Reminder: (copy) (copy) (copy) (copy)
- 1. Assessment 4-Assignment 2 (30%) is due on 15th ... (copy)